WASL Help Center

Log in to the WASL app and go to the "E-services" option.
Select “Service request” then “Create new Request”.
Select the unit in the "Request On" field & Choose “Maintenance” as the request type.
Select your relevant sub-category and choose your preferred date and time of visit along with mobile number and message.
Note: For commercial units, we cover common area maintenance. Inside the unit, maintenance is the tenant's responsibility, except for assets provided with the unit (e.g., AC), which we maintain.
Submit your request.

Log in to the WASL website by clicking on the "E-services" option.
Select “Service request” then “Create new Request”.
Select the unit in the "Request On" field & Choose “Maintenance” as the request type.
Select your relevant sub-category and choose your preferred date and time of visit along with mobile number and message.
Note: For commercial units, we cover common area maintenance. Inside the unit, maintenance is the tenant's responsibility, except for assets provided with the unit (e.g., AC), which we maintain.
Submit your request.

Our maintenance team will contact you to confirm or reschedule the appointment if needed and visit the unit.
The team will attempt to call you five times. If there is no response, the request will be closed, and a new request must be raised.
Simple issues will be fixed immediately; for complex issues, the team will assess and schedule a follow-up visit.

No documents are required for this process, but you may add pictures or other evidence for better explanation of the issue.

No fees are required to raise a maintenance request.
Charges may apply for certain items, like access card replacements or items outside maintenance coverage (e.g., light bulbs). Our team will contact you with guidance if charges apply.

You can choose the appointment date and time. If changes are needed, the team will contact you to coordinate another suitable time.
For emergency cases, our team will respond within 1 to 2 hours.
In case of delays due to high volume on emergency cases, the team will contact you to reschedule.

Any Questions? We are here to help