• Log in to the WASL app and go to “Account” and select “Edit”.
• You can update the Mobile number and Email ID only then click “Update profile”

• Log in to the WASL website by clicking on the "E-services" option then select “Profile”
• Edit the contact information and preferences and then click "Save", a pop-up will appear to confirm.
• To change or update Visa/EID/Passport/trade license click on “Request for change”.
• A pop-up window will appear to be filled and click “Add” then “Save”.
• Once Request for change is saved then a pop-up will appear with the request number.

• Tenant Information Update ticket will be generated; our team will process it to update the details in our system.
• Once the change is completed, the ticket will be closed.
• To view the ticket: Go to “Service Requests”, Check the list of service requests and click on the latest Tenant information update ticket number.

The specific documents required depend on the type of update that is requested which may include any of the below:

• Emirates ID
• Passport copy
• Visa
• Trade license

• No fee is required for this process.

• App updates are instant.
• For Web requests, our team is committed to updating the information within 2 working days.
• Working days: 8 AM to 4 PM Monday to Friday