WASL Help Center

Open Dubai REST App and select “Services” from the bottom tab
From the Services List, select “Service Charge Index
Incomplete project/ under construction: Charges apply from the handover notice date.
Completed project: Charges apply from the change of ownership date.
Enter details manually or via map
Select the Project, its usage and year and click on search
Result will be displayed
Approval: All service charges are approved by RARA.
Payment Methods: An email will be sent to the owner as soon as an invoice is ready, including payment instructions. Each project has specific procedures for paying service charges, such as: MOLLAK app, bank transfer, cash deposit, online link, or card payment at the site office.
Payment Confirmation: If not using the MOLLAK app, email the receipt, unit details, and community name to servicecharge@wasl.ae. This is necessary for us to allocate the payment to their account.
Currency: Payments in AED; other currencies will be converted at the central bank rate.
Inquiries/Disputes: Email servicecharge@wasl.ae.
Deadline: Payments must be completed within 30 days of the invoice date.

If paid by MOLLAK you will receive automatically a payment receipt.
If paid by any other method, team will wait until payment reflect then send to register email with payment receipt.
Legal notice can be sent after 30 days of the due date, followed by a legal case in case of delay in payment.

Payment receipt: a clear copy of the transaction should be shared to service charge team.

Any Questions? We are here to help