Any Questions? We are here to help
Website Steps
- Open WCM form: www.wasl.ae/wcm.
- Select whether you are an "Owner" or a "Tenant" of the property.
- Choose your community and write unit number.
Note: Any unit in JGE is done through their portal - From the drop-down menu, select the appropriate "Issue Category" that best describes your request.
Move in request or move out request - In the provided space, type a detailed description of the issue you are facing.
- Enter your personal details, including your full name, email address, and mobile number.
- If you have any associated documents or images related to the issue, you can attach them.
- Double-check all the information you've entered.
- Once everything is complete and accurate, click the "Submit" button.
Note: Multiple requests are not needed; duplicate request will be closed. The investigation will be conducted through a single request.
What’s next?
- A request number will be generated for your reference. Expect to receive feedback within 2 working days from the WCM team.
- The team will verify the documents, provide the form, prepare the approval and send it through email.
- If documents are incomplete, kindly send them as soon as possible to process your request.
Required Document
- Title deed /EJARI
- EID/ passport
- Move in / move out form (Provided by our team)
- Utilities documents If move in request
Dewa registration
Gas registration if applicable
Chiller registration if applicable - NOCs If move out request
NOC from owner
NOC from Gas and Chiller if applicable
Fees and Charges
- The WCM team will confirm if there are any fees for your request.
Service Time
- Overall time: 2 Working days.
- Response time: 1-2 Working days.
- Resolution time: 1-2 Working days.
- Working days: 8 AM to 4 PM Monday to Friday.