Any Questions? We are here to help
Website Steps
- Open WCM form: www.wasl.ae/wcm.
- Select whether you are an "Owner" or a "Tenant" of the property.
- Choose your community and write unit number.
- From the drop-down menu, select the appropriate "Issue Category" that best describes your request.
- In the provided space, type a detailed description of the issue you are facing.
- Enter your personal details, including your full name, email address, and mobile number.
- If you have any associated documents or images related to the issue, you can attach them.
- Double-check all the information you've entered.
- Once everything is complete and accurate, click the "Submit" button.
Note: Multiple requests are not needed; duplicate request will be closed. The investigation will be conducted through a single request.
What’s next?
- A request number will be generated for your reference. Expect to receive feedback within 2 working days from the WCM team
- The team will confirm the cost and how you need to pay
- Once payment is done, the card will be issued within 2 working days
- The card will be collected from Concierge / building security
Required Document
- Emirates ID.
- Title deed/EJARI.
- Number of access card you want.
Fees and Charges
- The WCM team will confirm if there are any fees for your request.
Service Time
- Overall time: 4 Working days.
- Response time: 1-2 Working days.
- Once payment is made, the card will be issued within 2 working days.
- Working days: 8 AM to 4 PM Monday to Friday.