WASL Help Center

Log in to the WASL app and go to the "E-services" option.
Select “Approval" under service requests.
Select the relevant category and further select your relevant subcategory.
Attach supporting documents, if applicable.
Note: For large files, use a laptop for uploading.
Complete the payment, if required.

Log in to the WASL website by clicking on the "E-services" option.
Select “Service request” then “Create new Request”
Select the unit in the “Request on” drop down menu and choose “Approval (NOC)” as the request type.
Select the relevant category and further select your relevant subcategory.
Attach supporting documents, if applicable.
Note: For large files, use a laptop for uploading.
Complete the payment, if required.

Ticket Confirmation: You’ll receive an email with the ticket reference number, also available in the portal.
Document Review: If additional information is needed, you’ll be notified. Upload required documents to avoid ticket cancellation. If the ticket was canceled, a new request will need to be submitted.
Security Deposit: If approved and not yet paid, the deposit will be posted for payment. Pay to avoid ticket cancellation. If the ticket was canceled, a new request will need to be submitted.
NOC Issuance: The NOC letter, valid for 3 months, will be issued within 1 working day after payment. NOC terms and conditions will be provided.
NOC Renewal: If the NOC expires due to delays, submit a new request with reasons. If approved, the NOC will be renewed with applicable fees.

No documents are required for this process, but you may add pictures or other evidence for better explanation of the issue.

Request fees: AED 545 (If applicable).
If the ticket is cancelled or rejected, the request fee will not be refunded.
A refundable security deposit will be required for restoration of modification work to its original condition.

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