Any Questions? We are here to help
App Steps
- Log in to the WASL app and go to the "E-services" option.
- Select “View Services” then choose the relevant service request from the list.
- From inside the request, click “Complaint” – option will be available within 7 days of ticket closure.
- Leave a message with detailed concern and attach documents if needed and click “Create complaint”
- The request will be created, and a reference number will be displayed for your reference.
Website Steps
- Log in to the WASL website by clicking on the "E-services" option.
- Select “Service request” then choose the relevant service request from the list.
- From inside the request, click “Complaint” – option will be available within 7 days of ticket closure.
- Leave a message with detailed concern and attach documents if needed and click “Create complaint”
- The request will be created, and a reference number will be displayed for your reference.
What’s next?
- Our team will start the investigation. Once completed, we will call you to discuss the resolution.
- Our team will attempt to call you three times (with at least an hour between each attempt).
- If there is no response, the request will be closed, and an email will be sent to notify you of the closure.
Required Document
- No documents are required for this process, but you may add pictures or other evidence for better explanation of the issue.
Fees and charges
- No fees are required for this process.
Service Time
- The investigation will start within 24 hours, and we will contact you as soon as the result is available.