This service allows tenants to end their existing lease agreement before or at the end of the contract term.

1. Log in to the WASL app and go to the "E-services" option.
2. Select "Terminate."
3. A pop-up will confirm the initiation of the request; click "Proceed" and enter the OTP.
4. Select the reason for termination.
5. Choose the SD transfer mode (Bank transfer or Cheque), provide necessary details, and upload required documents.
6. Specify the office where documents and keys will be submitted.
7. Pay any outstanding amount (if applicable).
8. Submit the request.
9. Receive an SMS with the request number.
10. Go to the Service Request List and open the SR.
11. Download the Vacating Form (VDR) attached to the request and print the PDF.
12. Submit keys, access cards, VDR Form, DEWA final bill, DEWA clearance letter, Gas & Chiller clearance (if any) at the WASL office you selected.
13. The inspection team assesses the unit for damages.
14. A damage report will be attached to the request for your viewing.
15. Any damage amount and pending dues will be added to the account outstanding payment.
16. Go to the Payments section and clear the amount using card.
17. Any remaining cheques or card payments will be cancelled.
18. For cheque retrieval, contact pm-collection@wasl.ae.
19. A tax invoice will be attached to the request for your viewing.
20. Refund will be processed (after clearing all payments) via Bank transfer or Cheque within 3 weeks.
21. If cheque refund is selected, please call after 3 weeks to check if the cheque is ready for collection and then proceed to the WASL Experience Center to collect it.
22. If a clearance letter is required, send an email to customercare@wasl.ae.

1. DEWA final bill.
2. DEWA clearance certificate.
3. Termination VDR form.
4. keys.
5. Remote controls and Access cards (if applicable).
6. Aqua cool Clearance form (if applicable).
7. Central Gas final Bill (if applicable).

1. If you terminate your contract on the expiry date the termination fees will be zero.
2. If you terminate with less than three months remaining till the expiry of your contract, the termination fees will be the remaining rent.
3. If you terminate with more than three months remaining till the expiry of your contract, the termination fees will be three months’ rent.
4. If you have paid in advance and the amount exceeds the termination fees the excess amount will be refunded.
5. If the termination request is submitted more than 7 days after the expiry of your contract, the termination fees will be 5% of the annual rent.
6. If the termination request is submitted more than 15 days after the expiry of your contract, the termination fees will be 10% of the annual rent.
7. The rent of everyday you stay beyond the expiry of your contract will be added to the fees.

1. Contract termination: Same day of the request submission if all documents attached are correct.
2. Refund security deposit: 3 weeks.

• Do I need a Furniture Removal NOC before terminating my lease?
  Yes, tenants must request a Furniture Removal NOC before initiating the termination process.
• What happens if I don’t submit all required documents?
  We will call you and guide you on how to upload the correct or missing documents, and if you do not reply the termination request will be closed; any delay in terminating the contract after the expiry date will result in you being charged a daily rent, with a penalty of 5% of your annual rent if the delay is more than 7 days and 10% if it is more than 15 days.
• Can I terminate my lease without prior notice?
  Yes, tenants have the option to terminate without providing prior notice.
• How is the Security Deposit refunded?
  The security deposit can be refunded either by:
  (1) Bank transfer
  (2) Cheque collected from the branch at the Wasl Experience Center
  (3) Cheque delivery is available with an additional fee of AED 100.
• Are there any requirements to receive the Security Deposit (SD) cheque?
  Yes, Emirates ID (To receive SD cheque).
• Does the bank account name or the cheque name need to match the contract holder’s name for the security deposit refund?
  Yes, the bank account name or the cheque name must match the contract holder’s name for the security deposit refund. If the refund is to be issued under a different name, a Power of Attorney must be provided to the delivery agent, and the authorized person must present their Emirates ID when receiving the amount.
• Can I pay the termination fees later?
  Yes, you can choose “Pay Now” to complete the payment immediately, or “Pay Later” which allows you to continue the process now and make the payment after 15 days when you receive an email reminder with the amount to be paid.
• How do I know which WASL office to submit my keys and documents to?
  It’s the option you selected in the termination process, and the Google Maps link is available below the selection.
• How long are cheques valid, and how will I receive the delivery details?
  Cheques are valid for 6 months, and the delivery company will contact you to arrange the delivery.
• What should the customer do if they left items in the unit after submitting a termination request?
  The customer can contact the call center by phone or email, provide their Emirates ID (EID) along with a list of items left behind, and if the items are still available and not given to charity, we can arrange for you to come and collect them.
• Can the customer leave furniture in the apartment?
  Customers are not allowed to leave furniture or any personal belongings in the apartment after termination and all items must be removed before vacating, otherwise they will be disposed of and wasl will not be held accountable for them.