This service allows customers to update, change, or cancel their existing standing instructions for automatic payments.

1. Log in to your WASL App.
2. Go to the “E-Services” section.
3. Select “Modify Card Payment.”
4. From the list of upcoming payments, click “Modify SI.”
5. Complete the payment process.
6. A reference number will be generated for your payment.
7. After payment, an automated payment information ticket will appear in your service request list, including the payment receipt.
8. Once the process is complete, your card details will be updated.
    

Ensure you use a valid UAE-issued card for the payment,  and the card must remain valid until the end date of your contract.

10.50 AED for each change.

The request is completed within 2 hours.

• When can I modify my card payment?
  Card modifications are allowed up to 2 days prior to the due date, or after 3 working days have passed since the due date.
• How to change the due date of a card installment?
  We do not offer the option to change the due date of the card installment. However, tenants can switch the payment method from card to cheque by submitting a service request to postpone the cheque.
• Can I update my card details if there is an outstanding balance on my account?
  If your outstanding balance exceeds AED 1,000, you must settle the amount first before proceeding with modifying your SI.
• What happens if an SI payment bounces?
  In case of a bounced SI payment, you must update your SI immediately. This resets it with the bank and helps prevent further bounced payments.
• Can I set a new card for only one-time payments without affecting recurring payments?
  Unfortunately, as per company policies, only one card can be active for all upcoming payments. However, you may settle any pending dues using any card, even if it is not scheduled for future payments.
• Can I change the card without logging into the app?
  For security purposes, this action can only be completed directly through the app or website.
• How do I confirm my new card is active for payments?
  After completing the payment, you will receive a message confirming that the request has been closed, which means the update has been applied.
  To verify, go to E-Services and select Modify Card Payments. You will see a table displaying your upcoming payments along with the last four digits of the active card.
• What if the bank declines the card update?
  Contact the bank to confirm card status, limits, and online transaction permissions.
• What should I do if I’m unable to modify my card details (Standing Instruction) ?
  1. If you are unable to modify your card details within 2 days before the due date or 3 days after the due date, escalate the issue by raising a Payment Information ticket.
  - Go to E-Services and select Avail Services.
  - Choose Lease and select the category Payment Information.
  - Provide a clear description of the issue and attach a screenshot of the error.
  2. If you are experiencing ongoing card issues (e.g., expired card, suspended due to fraud, or waiting for a replacement), or cannot update your payment details, visit the branch at least 2 days before the due date to resolve the issue.
• What to do if payment is taken twice or not reflecting on the account?
  If a payment was deducted twice, you can escalate the issue by raising a Payment Information ticket.
  - Go to E-Services and select Avail Services.
  - Choose Lease and select the category Payment Information.
  - Provide a clear description of the issue and attach the payment proof (Bank / Card Statement).
  - The payment will be reversed to the same card or it will reflect as a credit note.