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Customer Care Services

Our standard of care in each and every facet of our many services is unmatched and is what sets us apart from our competition in the industry. Our clients can count on us for the following:

1. Accounting

  • check-boxComprehensive financial management
  • check-boxOn-line bill pay review, approval and payment
  • check-boxBudget preparation assistance
  • check-boxMonthly Financial Reports
  • check-boxCollection of assessments
  • check-boxEstablished relationships with preferred investment vehicles

3. Technology

  • check-boxMystrata is our association management software that connects you to your homeowners and your manager to you.
  • check-boxFREE community websites
  • check-boxBoard Online Invoice Approval system
  • check-boxResident Alert notifies homeowners simultaneously to alert them of emergencies, board meetings and other important information
  • check-boxPhotos included in violation letters

4. Management

  • check-boxProperty inspections
  • check-boxCompliance with governing documents
  • check-boxOversee the maintenance of common areas
  • check-boxState-of-the-art database management system
  • check-boxTransfer and disclosure packages
  • check-boxManagement consulting
  • check-boxCompetitive pricing
  • check-box24-hour emergency support
  • check-boxDevelopment of policies and procedures
  • check-boxEstablishing preferred vendor relationships to control level of services and costs and to minimize liability

5. Other Services

  • check-boxHandover management
  • check-boxInitiation of the collections process as needed
  • check-boxOwner transitions
  • check-boxRental property management for villas and apartments
  • check-boxMaintenance supervision
  • check-boxRepair and maintenance of community access systems
  • check-boxMaintenance manual

6. Property Management

  • check-boxMaintenance supervision

6. Training and Education

  • check-boxState-of-the-art learning center
  • check-boxExecutive style meeting rooms for you to use free of charge
  • check-boxBoard Member training seminars
  • check-boxEducational symposiums
Customer Care Services