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App Steps App Steps
  • Log in to the WASL app and go to the "E-services" option.
  • Select “Service request” then “Create new Request”.
  • Select the unit in the “Request on” drop down menu and choose “Approval (NOC)” as the request type.
    Note: This process applies to all buildings except those located in freehold buildings
  • Select the relevant category and further select your relevant subcategory.
  • Attach supporting documents, if applicable.
    Note: For large files, use a laptop for uploading.
  • Complete the payment, if required.
Website Steps Website Steps
  • Log in to the WASL website by clicking on the "E-services" option.
  • Select “Service request” then “Create new Request
  • Select the unit in the “Request on” drop down menu and choose “Approval (NOC)” as the request type.
    Note: This process applies to all buildings except those located in freehold buildings
  • Select the relevant category and further select your relevant subcategory.
  • Attach supporting documents, if applicable.
    Note: For large files, use a laptop for uploading.
  • Complete the payment, if required.
What’s next? What’s next?
  • Ticket Confirmation: You’ll receive an email with the ticket reference number, also available in the portal.
  • Document Review: If additional information is needed, you’ll be notified. Upload required documents within 15 days to avoid ticket cancellation. If the ticket was canceled, a new request will need to be submitted.
  • Security Deposit: If approved, the deposit will be posted for payment. Pay within 15 days to avoid ticket cancellation. If the ticket was canceled, a new request will need to be submitted.
  • NOC Issuance: The NOC letter, valid for 3 months, will be issued within 1 working day after payment. NOC terms and conditions will be provided.
  • NOC Renewal: If the NOC expires due to delays, submit a new request with reasons. If approved, the NOC will be renewed with applicable fees.
  • Work Permit: Present the NOC letter to security and obtain a work permit from the onsite team to start work.
  • Fit-out Completion: Share the completion certificate and required documents with the NOC team (noc@wasl.ae) to receive the WASL completion certificate to start your business operations.
  • Violation Warning: Operating the business without the completion certificate may result in a violation.
Required Document Required Document

NOC Request:

  • Filled technical checklist. (to be provided by our team)
  • Copy of Tenancy Contract or EJARI.
  • Copies of Trade Licenses for both Tenant & Contractor.
  • Contractor Appointment Letter issued by the tenant.

Completion certificate:

  • Project and unit number
  • Completion Certificate from the Dubai Municipality (DM)
  • Completion Certificate from the Dubai Civil Defense (DCD)
  • DEWA-approved stamped load schedule
  • Recent phots of the final fit-out (inside – outside)
  • If the unit is less than 100 sqm, only the DEWA-approved load schedule is required.
Fees and Charges Fees and Charges
  • Request fees: AED 545 (If applicable).
  • If the ticket is cancelled or rejected, the request fee will not be refunded.
  • A refundable security deposit will be required for restoration of modification work to its original condition.
Service Time Service Time
  • The NOC approval process typically takes 7 working days.
  • Working hours: 8 AM to 4 PM, Monday to Friday.
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