• Log in to the WASL app and go to the "E-services" option.
• Select "Approval" under service requests.
  Note: This process applies to all buildings except those located in freehold buildings
• Select the relevant category and further select your relevant subcategory.
• Attach supporting documents, if applicable.
  Note: For large files, use a laptop for uploading.
• Complete the payment, if required.

• Log in to the WASL website by clicking on the "E-services" option.
• Select “Service request” then “Create new Request”
• Select the unit in the “Request on” drop down menu and choose “Approval (NOC)” as the request type.
  Note: This process applies to all buildings except those located in freehold buildings
• Select the relevant category and further select your relevant subcategory.
• Attach supporting documents, if applicable.
  Note: For large files, use a laptop for uploading.
• Complete the payment, if required.

• Ticket Confirmation: You’ll receive an email with the ticket reference number, also available in the portal.
• Document Review: If additional information is needed, you’ll be notified. Upload required documents within 15 days to avoid ticket cancellation. If the ticket was canceled, a new request will need to be submitted.
• Security Deposit: If approved, the deposit will be posted for payment. Pay within 15 days to avoid ticket cancellation. If the ticket was canceled, a new request will need to be submitted.
• NOC Issuance: The NOC letter, valid for 3 months, will be issued within 1 working day after payment. NOC terms and conditions will be provided.
• NOC Renewal: If the NOC expires due to delays, submit a new request with reasons. If approved, the NOC will be renewed with applicable fees.
• Work Permit: Present the NOC letter to security and obtain a work permit from the onsite team to start work.
• Fit-out Completion: Share the completion certificate and required documents with the NOC team (noc@wasl.ae) to receive the WASL completion certificate to start your business operations.
• Violation Warning: Operating the business without the completion certificate may result in a violation.

NOC Request:

• Filled technical checklist. (to be provided by our team)
• Copy of Tenancy Contract or EJARI.
• Copies of Trade Licenses for both Tenant & Contractor.
• Contractor Appointment Letter issued by the tenant.

Completion certificate:

• Project and unit number
• Completion Certificate from the Dubai Municipality (DM)
• Completion Certificate from the Dubai Civil Defense (DCD)
• DEWA-approved stamped load schedule
• Recent phots of the final fit-out (inside – outside)
• If the unit is less than 100 sqm, only the DEWA-approved load schedule is required.

• Request fees: AED 545 (If applicable).
• If the ticket is cancelled or rejected, the request fee will not be refunded.
• A refundable security deposit will be required for restoration of modification work to its original condition.

• The NOC approval process typically takes 7 working days.
• Working hours: 8 AM to 4 PM, Monday to Friday.