WASL Help Center

Log in to the WASL app and go to the "E-services" option.
Select “Service Request” then select “Create new Request”.
Select the unit in the “Request on” drop down menu and choose “Lease” as the request type.
From the “Category” drop down menu select “Payment Information.”
Note: This request can be raised for any of the following reasons:
Duplicate payments.
Clarification on bounced payments.
Issues and clarifications regarding card modifications.
Problems with renewal.
Portal issues (e.g., login issues or user ID reset)
Refund request.
Tracking payment.
Clarification on outstanding balances.
If you have modified the Standing Instructions (SI) twice.
Any other payment-related issues.
Attach supporting documents if applicable and submit the request.

Log in to the WASL website by clicking on the "E-services" option.
Select “Service Request” then select “Create new Request”.
Select the unit in the “Request on” drop down menu and choose “Lease” as the request type.
From the “Category” drop down menu select “Payment Information.”
Note: This request can be raised for any of the following reasons:
Duplicate payments.
Clarification on bounced payments.
Issues and clarifications regarding card modifications.
Problems with renewal.
Portal issues (e.g., login issues or user ID reset).
Refund request.
Tracking payment.
Clarification on outstanding balances.
If you have modified the Standing Instructions (SI) twice.
Any other payment-related issues.
Attach supporting documents if applicable and submit the request.

Our team will initiate an investigation and contact you via phone to confirm the resolution.
If it’s a refund request, management approval will be sought, and we might request an NOC letter or bank details via email to proceed with the refund transfer.

Any supporting documents like proof of payment, or any relevant screenshot to clarify the related issue.

Any Questions? We are here to help