Any Questions? We are here to help
App Steps
- Log in to the WASL app and go to the "E-services" option.
- Select “Service request” then “Create new Request”.
- Select the unit in the "Request On" field & Choose “Maintenance” as the request type.
- Select your relevant sub-category and choose your preferred date and time of visit along with mobile number and message.
- Submit your request.
Website Steps
- Log in to the WASL website by clicking on the "E-services" option.
- Select “Service request” then “Create new Request”.
- Select the unit in the "Request On" field & Choose “Maintenance” as the request type.
- Select your relevant sub-category and choose your preferred date and time of visit along with mobile number and message.
- Submit your request.
What’s next?
- Our maintenance team will contact you to confirm or reschedule the appointment if needed and visit the unit.
- The team will attempt to call you five times. If there is no response, the request will be closed, and a new request must be raised.
- Simple issues will be fixed immediately; for complex issues, the team will assess and schedule a follow-up visit.
Required Document
- No documents are required for this process, but you may add pictures or other evidence for better explanation of the issue.
Fees
- No fees are required to raise a maintenance request.
- Charges may apply for certain items, like access card replacements or items outside maintenance coverage (e.g., light bulbs). Our team will contact you with guidance if charges apply.
Service Time
- You can choose the appointment date and time. If changes are needed, the team will contact you to coordinate another suitable time.
- For emergency cases, our team will respond within 1 to 2 hours.
- In case of delays due to high volume on emergency cases, the team will contact you to reschedule.