How can I raise a maintenance request?
1. Please follow below steps:
- Log in to your online account using the Wasl Properties app / Website
- Click on "Service Request" and select "New Service Request"
- Select maintenance
- Select the relevant category and subcategory
- Provide detail description of the issues
- Attache documents or picture to help evaluate the issue if needed
- Select preferred date and time and submit the request
2. What’s Next
- Maintenance team will visit the apartment within the selected time
- If the issue is simple, then they will fix it immediate
- If the issue is complex, then the team will evaluate the required components and arrange for a follow up visit
3. Fees and charges:
- Free unless the cost is outside the maintenance coverage in which case the tenant will bare the cost
- Outside of maintenance coverage are items that are broken due to misuse by the tenant
4. Required documents:
- No required documents needed however tenant can attache a picture to better illustrate the issue.
5. Time required to deliver the service
- Response time for emergency maintenance is up to 1 hour
- Response time for non-emergency maintenance will be on the selected visit time
- If there is a delay due to high volume on emergency cases, we will contact you to reschedule
- If there is a component that needed to be procured to complete the maintenance and it’s under the liability of the tenant then we will contact you to discuss the amount needed to be paid