Any Questions? We are here to help
Steps
- Raise a WCM form ticket, For non-emergency maintenance requests in the common area. (Example: Façade/ Parking/ Elevators/ Waste Management/ Kids Play Area/ Gym/ Swimming Pool/ Sauna & Steam/ Pest Control/ Landscape/ Others.)
- For non-emergency maintenance requests or repairs inside the unit, reach out to your respective service providers or preferred technicians.
- For Emergency maintenance requests in the common area or inside the unit, call our customer care at 800-wasl.
- If the project is JGE, process the request through the JGE portal.
What’s next?
- For Emergency maintenance we will dispatch a team immediately to attend.
- For non-emergency issues in common area, A request number will be generated for your reference. Expect to receive feedback within 2 working days from the WCM team.
Required Document
- No documents are required for this process.
Fees and Charges
- No charges unless its damage caused by the owner.
Service Time
- Emergency work is done immediately.
- Non- emergency Response time: 2 Working days.
- Working days: 8 AM to 4 PM Monday to Friday.