Any Questions? We are here to help
Website Steps
- Open WCM form: www.wasl.ae/wcm.
- Select whether you are an "Owner" or a "Tenant" of the property.
- Choose your community and write unit number.
- From the drop-down menu, select the appropriate "Issue Category" that best describes your request.
Note: Some of the reasons to raise the form is to request for Move in/out request, service elevator booking, unit ownership transfer/resale, registration requests, replace access card, request for statement of account/invoice/payment receipt, booking storage unit/recreational facilities, in unit/Common area maintenance, Web portal access, security deposit refund, report a violation or to give appreciation/feedback/suggestion. - In the provided space, type a detailed description of the issue you are facing.
- Enter your personal details, including your full name, email address, and mobile number.
- If you have any associated documents or images related to the issue, you can attach them.
- Double-check all the information you've entered.
- Once everything is complete and accurate, click the "Submit" button.
Note: Multiple requests are not needed; duplicate request will be closed. The investigation will be conducted through a single request.
What’s next?
- A request number will be generated for your reference. Expect to receive a response within 2 working days from the WCM team.
Required Document
- No documents are required for this process, but you may add pictures or other documents for better explanation of the issue.
Fees and Charges
- The WCM form doesn’t require a fee.
Service Time
- Response time: 2 Working days.
- Working days: 8 AM to 4 PM Monday to Friday.