Any Questions? We are here to help
App Steps
- Log in to the WASL app and go to the "E-services" option.
- Select “Service Request” then select “Create new Request”.
- Select the unit in the “Request on” drop down menu and choose “Lease” as the request type.
- From the “Category” drop down menu select “Payment Information.”
- Attach supporting documents if applicable and submit the request.
Website Steps
- Log in to the WASL website by clicking on the "E-services" option.
- Select “Service Request” then select “Create new Request”.
- Select the unit in the “Request on” drop down menu and choose “Lease” as the request type.
- From the “Category” drop down menu select “Payment Information.”
- Attach supporting documents if applicable and submit the request.
What’s next?
- Our team will initiate an investigation and contact you via phone to confirm the resolution.
- A refund request requires a management approval, and we might request an NOC letter or bank details via email to proceed with the refund transfer.
Required Document
- Any supporting documents like proof of payment, or any relevant screenshot to clarify the related issue.
Fees and Charges
- No fee is required for this process.
Service Time
- Request completion: Within 3 working days.
- Refund will reach your bank within 7-10 working days from transfer date.
- Working days: 8 AM to 4 PM Monday to Friday.