This service allows customers to request a change or replacement of their existing  parking space.

(1) Log in to the WASL App.
(2) Go to E-Services and select Parking.
(3) Choose “Change Parking Space.”
(4) Upload any supporting documents, add notes, and submit the request.
(5) Our team will review your request and forward it to management for approval.
(6) If the request is not approved, you will remain in your current parking space, and the resolution will be updated in your ticket.
(7) If the request is approved, you will receive the approval details as an update on your ticket.
(8) Check your Service Request list, locate the parking change request, and review the notes to see if it was approved or rejected.
(9) If a parking access card replacement is required, the E-Service team will initiate a maintenance request to replace the card, which will be delivered later through building security.

Supporting Documents such as:

• Photos explaining the request
• Any relevant documentation explaining the request.
  
   

Fees may vary based on the specific case.

• Request completion: 5 to 7 working days.
• Working days: 8 AM to 4 PM Monday to Friday.

• How can I request a replacement for my parking space with a shaded parking space?
  Replacing a parking space with a shaded one is subject to availability, not the location of the parking space.
• What should be done if the request to change the parking space is rejected?
  - The parking team will provide the reason for rejection as notes on your request.
  - Go to your Service Request list.
  - Locate and select the parking change request to review the rejection reason in the notes.
• Who is eligible to apply for a parking replacement?
  All active tenants or leaseholders with an assigned parking space are eligible to request a replacement.
• Is parking replacement available in all Wasl communities?
  Parking replacement is subject to availability and may not be approved in certain communities with limited spaces.
• Can I request a replacement if my lease has not been fully verified or is under review?
  No, the request will only be processed once your lease status is active and verified in our system.
• Are temporary parking spaces available while my replacement request is processed?
  Temporary arrangements are not available. You may use your existing space until the new one is officially approved.
• Can I transfer a parking space replacement request to another unit under my lease?
  No, each parking space is linked to a specific unit and cannot be transferred without submitting a new request.
• What if I try to use a space before my replacement request is approved?
  Using a space before official approval may result in violations or fines. Always wait for confirmation of the request.
• What should be done if the request cannot be processed online?
  - If you encounter an issue, contact Customer Service and provide your personal details to help locate your case quickly. 
  - The call center agent will request a screenshot of the error to understand the problem fully and will escalate your case to the relevant department for resolution.
  - You can expect a call back within 3 working days from the time the request is submitted.
• What action should be taken if the request exceeds the expected completion time?
  - If you encounter an issue with your request, you can contact Customer Service and provide either your request number or your personal details to help locate your case. 
  - The call center agent will escalate your case to the escalation desk, ensuring it receives priority handling. 
  - You can expect a call back within 6 hours of raising the escalation.